Many customers hope this new setup is more reliable than the service that they were offering nearly a year ago. Back in December 2004, a hacker actually managed to break into many customer accounts on the SunTrust website and send "phishing emails" to the customers that use the SunTrust online banking services. The emails looked authentic because they had come straight from the SunTrust website; needless to say, many people fell into this trap before anyone noticed the error. Not long after it was reported, many people added articles to their websites to inform SunTrust customers about the threat to help them avoid becoming a victim of fraud..

They have picked themselves up since then and have tightened their security significantly. The services they now offer on their online banking website allow you to contact their customer support center through an email. They also have a feature that will alert you each time you have a pending money transfer waiting; this is a smart feature that allows the customer to check the transfer thoroughly before accepting or declining it.

Overall the service that SunTrust offers is high quality. They allow you to keep multiple accounts on your profile; and they are always kept up to date. Hopefully the security problems are behind them and they can move on without worry of future break-ins.